Refund policy

30-Day Return & Refund Policy

Thank you for shopping at [Store No.1]! We want you to love your purchase. If you are not entirely satisfied with your order, we’re here to help.

1. Returns Eligibility

To be eligible for a return, please ensure that:

  • The item was purchased within the last [30/14] days.

  • The product is in its original packaging, unused, unopened, and in the same condition that you received it.

  • You have the receipt or proof of purchase.

⚠️ Non-Returnable Items: Due to hygiene and safety reasons, we cannot accept returns on perishable goods (such as tea, food, or custom orders) unless they arrived damaged or defective. (注：如果你卖的是食品/茶叶等，可以保留这一句；如果是衣服等普通标品，可以删掉此提示)

2. How to Initiate a Return

To start a return, please follow these simple steps:

  1. Contact our customer support team at [hoytornemoaefer@gmail.com] with your Order Number and the reason for the return.

  2. Our team will review your request and, if approved, send you a Return Shipping Address and instructions on where to send your package.

  3. Pack the item securely and ship it back to us.

Please note: Items sent back to us without first requesting a return will not be accepted.

3. Shipping Costs

  • Customer Responsibility: Customers are responsible for paying their own shipping costs for returning items (unless the product arrived damaged or we sent the wrong item). Shipping costs are non-refundable.

  • Tracking: We highly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

4. Refunds (If Applicable)

Once we receive and inspect your returned item, we will send you an email to notify you of the approval or rejection of your refund.

  • Approved Refunds: If approved, your refund will be processed automatically, and a credit will be applied to your original method of payment within [5-10] business days.

  • Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account or contact your credit card company. It may take some processing time before your refund is officially posted. If you’ve done this and still haven't received your refund, please contact us at [hoytornemoaefer@gmail.com].

5. Damages and Issues (Defective or Wrong Items)

Please inspect your order upon reception. Contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

In these cases, we will cover all return shipping costs and arrange a free replacement or full refund for you.

6. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Contact Us

If you have any questions about our Return and Refund Policy, please contact us:

  • By email: [hoytornemoaefer@gmail.com]

  • By visiting this page on our website.